Shipping Policy

Orders placed before 2.00pm are dispatched the same day Monday to Friday (excluding UK bank holidays). Orders placed after 2.00pm will be dispatched the next working day.

All delivery costs will be confirmed at checkout before you make payment.

Wherever possible multiple products from a single order will be sent together, although there may be occasions where products are sent separately. We will contact you directly to confirm this.

If you decide to cancel your order, you can do this by notifying us within 14 days of receiving your goods. It is your responsibility to return the goods at your own expense and your refund will be processed upon receipt of the goods. You must ensure the goods are packed adequately to protect against damage. See our Returns & Refunds policy for further details.

Order Tracking

Once full payment has been received we will dispatch your order and send you a confirmation email which will contain details on how to track your order (if tracking is available via the service you have chosen).

In some cases, tracking information may not be immediately available for you to view. This is due to the time it takes for our couriers to load your delivery information on their systems. If this is the case, please allow 12 hours and then try again.

Delivery costs - standard orders under 2kg in weight

Most orders for ProVen Probiotics products will weigh less than 2kg and will incur the following delivery charges.

Deliveries within the UK (including Northern Ireland)

DestinationCostTarget delivery timesTracking included
UK orders under £30£2.953-4 working daysNo
UK orders over £30FREE3-4 working daysNo
UK next day delivery£6.99Next Day*Yes
UK orders over £50FREENext Day*Yes

*Please note: this is a two-day service to the Channel Islands, Northern Ireland and remote parts of the UK (e.g. Outer Hebrides, Shetland Islands, etc).

Next day delivery is available in the UK for orders made Monday to Thursday at £6.99 per parcel (for orders placed before 2.00pm).

Deliveries to Europe and the rest of the world

We have two options for delivery to destinations outside the UK.

We apologise that we are no longer able to deliver to Hong Kong, South Africa, Australia, the United Arab Emirates, the United States and Macau.

Royal Mail Tracked

DestinationCostTarget delivery timesTracking included
Rest of Europe£8.995-8 working daysYes
Rest of World (outside Europe)£12.997-15 working days**Yes

Please Note – This delivery method is not available in all countries.

** Delivery may take longer to remote areas. Please leave an additional 10 days for the items to arrive before contacting us.


DestinationCostTarget delivery timesTracking included
Rest of Europe£25.994-6 working daysYes
Rest of World (outside Europe)£35.994-6 working daysYes

Delivery costs - large orders between 2kg and 14kg in weight

For larger orders that weigh between 2kg and 14kg, the following delivery costs apply. Prices are higher to allow us to fully insure the order against loss or damage during delivery. For deliveries outside of the EU a customs clearance fee has been added. All delivery costs will be confirmed at checkout before you make payment.

Postal areaCostTarget delivery timesTracking included
England, Wales & Scottish LowlandsFREENext dayYes
Scottish Highlands & Islands, Northern IrelandFREE3-7 working daysYes
Channel IslandsFREE3-7 working daysYes
Zone 1
Germany, Belgium, Austria, Luxembourg, The Netherlands
£12.502-5 working daysYes
Zone 2
France, Monaco, Czech Republic, Hungary, Slovak Republic, Slovenia, Italy, Spain
£19.503-5 working daysYes
Zone 3
Corsica (France), Portugal, Finland, Poland, Denmark, Sweden, Croatia
£31.505-7 working daysYes
Outside EU – Lichtenstein, San Marino (Italy) Switzerland£57.505-7 working daysYes
Zone 4
Romania, Bulgaria, Greece, Balearics, Sardinia/Sicily (Italy)
£42.505-7 working daysYes
Outside EU - Norway£68.505-7 working daysYes
Zone 5
Andorra, Latvia, Lithuania, Estonia
£42.505-8 working daysYes
Outside EU – Gibraltar, Bosnia & Herzegovina£68.505-8 working daysYes
To arrange delivery please call +44 1639 825107 or email [email protected]

Further information

If you have any further questions relating to delivery and tracking please contact us.

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