Thank you to all our customers for your support during these challenging times. We would like to assure you that we are working to the highest possible standards of safety to support both our customers and staff and, whilst there may still be some short delays with delivery, we are fulfilling orders quickly and efficiently each day. Please do contact us if you have any questions or would like to discuss your order. 

Shipping Policy

Orders placed before 2.00pm are dispatched the same day Monday to Friday (excluding UK bank holidays). Orders placed after 2.00pm will be dispatched the next working day. If there are any changes to this, we will inform customers via a message at the top of our website.

All delivery costs will be confirmed at checkout before you make payment.

Wherever possible multiple products from a single order will be sent together, although there may be occasions where products are sent separately. We will contact you directly to confirm this.

If you decide to cancel your order, you can do this by notifying us within 14 days of receiving your goods. It is your responsibility to return the goods at your own expense and your refund will be processed upon receipt of the goods. You must ensure the goods are packed adequately to protect against damage. See our Returns & Refunds policy for further details.

Order Tracking

Once full payment has been received we will dispatch your order and send you a confirmation email which will contain details on how to track your order (if tracking is available via the service you have chosen).

In some cases, tracking information may not be immediately available for you to view. This is due to the time it takes for our couriers to load your delivery information on their systems. If this is the case, please allow 12 hours and then try again.

Delivery costs - standard orders under 2kg in weight

Most orders for ProVen Probiotics products will weigh less than 2kg and will incur the following delivery charges.
Orders over £30 will be eligible for free standard delivery and orders over £50 will be eligible for free next-day delivery.

Deliveries within the UK (including Northern Ireland)

Cost Target delivery times Tracking included
UK orders under £30 £2.95 3-4 working days No
UK orders over £30 FREE 3-4 working days No
UK next day delivery £6.99 Next Day* Yes
UK orders over £50 FREE Next Day* Yes

*Please note: this is a two-day service to the Channel Islands, Northern Ireland and remote parts of the UK (e.g. Outer Hebrides, Shetland Isles)

Next day delivery is available in the UK for orders made Monday to Thursday at £6.99 per parcel (for orders placed before 2.00pm).

Deliveries to Ireland, Isle of Man and Channel Islands

We offer a Royal Mail untracked service and a fully tracked courier service to Ireland, the Isle of Man and Jersey and Guernsey.

Service Cost Target delivery times Tracking included
Royal Mail £8.95 3-5 working days No
Courier £25.99 1-3 working days Yes

Deliveries to Europe and the Rest of the World – courier only

Due to problems with standard delivery in Europe and the rest of the world, we have taken the decision to send all parcels via courier service. This will help to ensure that deliveries can be tracked and arrive with our customers in a timely fashion. Details of the costs of deliveries to each region are included in the table below. Please note we do not deliver to PO boxes.
We apologise that we are no longer able to deliver to Hong Kong and Macau.

Destination Cost Target delivery times Tracking included
Europe £25.99 Up to 7 working days Yes
USA and Canada £25.99 Up to 10 working days Yes
Australia and Far East £35.99 Up to 10 working days Yes
New Zealand £59.99 Up to 10 working days Yes
Middle East £39.99 Up to 10 working days Yes

Delivery costs - large orders over 2kg in weight

For larger orders that weigh over 2kg, the following delivery costs apply.

Large orders in the UK will be delivered free-of charge via next-day delivery, but shipping large orders overseas will incur higher charges to allow us to fully insure the order against loss or damage during delivery and any customs clearance fees. If you are located outside the UK and wish to place an order that weighs more than 2kg, please contact us directly via telephone or email (see details below).

Postal area Cost Target delivery times Tracking included
UK
England, Wales & Scottish Lowlands FREE Next day Yes
Scottish Highlands & Islands, Northern Ireland FREE 3-7 working days Yes
Channel Islands FREE 3-7 working days Yes
Europe & Worldwide
To arrange delivery please call +44 1639 825107 or email info@provenprobiotics.co.uk

Further information

If you have any further questions relating to delivery and tracking please contact us.

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